The large legal organization which I do some work for has had some issues recently.. for some reason the PolicyCentre for their Packetshaper environment has stopped responding (it can be pinged across the network, but no response to the management traffic). Reset this, and everything springs back into life..
Everything, that is, except a handful of Packetshapers that are refusing to correctly login to the PolicyCentre.
Tried the old trick of the following from the command-line, but no dice, still get just the single read connection to the database, rather than both the read and write connections (which signify a working link)
ds offline
ds online
ds session
So we try the more complex way, which is to disconnect the device from the PolicyCentre and reconnect it, using the following.
ds offline
config unset
config set W.X.Y.Z password convert
ds session
This works, but we then have to juggle the device back into the proper place on the configuration tree. In the intervening time, some of the traffic (most notably their Blackberry push email) has hung up and has a large back log. If we get the information to classify this, we can then sort out the priority that this has against the rest of their traffic. Now back to the usual task of examining the root cause of the issue.